Complaints policy
If you are unhappy with your consultation, treatment or any part of our service, please tell us. This policy explains how to make a complaint, how we will investigate it and where you can go if you remain dissatisfied.
Our approach
We want patients to feel able to raise concerns openly. Making a complaint will not affect your current or future care. We will listen, review the relevant information and give you a clear written response.
If our investigation shows that something has gone wrong, we will explain what happened, apologise where appropriate and set out any action we are taking to put matters right or improve the service.
Complaining on behalf of someone else
A patient may complain directly or ask a relative, friend or representative to act for them. If someone contacts us on your behalf, we may need your written permission before we can discuss confidential information or release details about your care.
How to make a complaint
Email is usually the quickest way to contact us. Send your complaint to enquiries@hairtransplantdenmark.dk. You can also write to the Complaints Manager at:
Denmark Hair Transplant Clinics Frederiksborggade 15 1358 København, DenmarkPlease include your full name and contact details, the date of the consultation or treatment concerned, a clear account of what happened and what you would like us to do. Attach any emails, photographs or other documents that you think will help us understand the complaint.
If you need help putting your complaint in writing, call +44 7802 487303. Please raise the matter as soon as you can, as a long delay may make it harder to establish what happened.
How we handle your complaint
1. Acknowledgement
We will acknowledge your complaint, confirm who is handling it and explain the expected response time. We will let you know if further information is needed.
2. Investigation
The Complaints Manager, or another appropriate senior person, will review the concerns raised. This may include checking consultation notes, medical records, consent forms and correspondence, and speaking with the members of staff involved.
3. Written response
We will provide a written response after reviewing the relevant information. If the investigation needs more time, we will explain why and update you on when to expect our response.
4. Outcome
Our response will address the points you raised, explain our findings and set out any action taken. Where appropriate, this may include an apology, a practical resolution or a change to the way the service is delivered.
Complaint information is handled confidentially and shared only with the people who need it for the investigation, or where disclosure is required by law or a healthcare regulator.
If you remain unhappy
If you believe our final response has not answered your concerns, please tell us which points remain unresolved. Where possible, a senior person who was not directly involved in the original handling of the complaint will review those points.
For concerns about healthcare treatment or patient rights in Denmark, see the Danish Patient Complaints Agency (Styrelsen for Patientklager). Its official guidance explains the complaint route, submission requirements and language assistance. A regional patient adviser can help you understand the options. Check the current deadlines directly; contacting the clinic does not replace submitting an external complaint.
Contact the clinic
For complaints, email enquiries@hairtransplantdenmark.dk. For help submitting a complaint, call +44 7802 487303 or write to the Complaints Manager at the Copenhagen clinic address above.
Last reviewed: September 2026